5-Day Website Chatbot Implementation Workbook

Inside this resource

Selected sections from the PDF contents. Open any section to read it in context.

1. Day 1 — Decide the job and map the conversationsPage 6 ↗
2. Day 2 — Choose, configure and connect a platformPage 10 ↗
3. Day 3 — Build the knowledge, handover and safe boundariesPage 13 ↗
4. Day 4 — Test, fix and decide whether to launchPage 16 ↗
5. Day 5 — Prepare, launch and learn from real usePage 19 ↗
6. The first week and beyondPage 22 ↗
7. Quick-reference operating checklistPage 23 ↗
8. Your 5-day action planPage 24 ↗

Make it useful

1. Start with the contents and choose the section relevant to your current challenge.
2. Use the exercises and examples to build your own practical next steps.
3. Review your plan with the right people and qualified advisers where appropriate.

Educational guidance, not a promise of results. Use your own judgement and seek appropriate professional advice.

Part of your practical toolkit