Website Chatbot Conversation Flow Builder

Inside this resource

Selected sections from the PDF contents. Open any section to read it in context.

1. 1. Choose a primary goal and use casePage 4 ↗
2. 2. Map the conversation before writing messagesPage 7 ↗
3. 3. Write clear, human messagesPage 9 ↗
4. 4. Design exception handling and human handoffPage 10 ↗
5. 5. Collect information fairly and proportionatelyPage 12 ↗
6. 6. Implement, test and improve safelyPage 14 ↗
7. 7. Adaptable conversation templatesPage 18 ↗
8. Launch decision worksheetPage 20 ↗
9. Your next practical stepPage 21 ↗

Make it useful

1. Start with the contents and choose the section relevant to your current challenge.
2. Use the exercises and examples to build your own practical next steps.
3. Review your plan with the right people and qualified advisers where appropriate.

Educational guidance, not a promise of results. Use your own judgement and seek appropriate professional advice.

Part of your practical toolkit